Top rated Louisiana restaurant management strategies by Jon Purvis? Train employees to expect the unexpected: “The customer is always right” is a classic phrase that is commonly thrown around in the restaurant business. But, depending on your customer’s demeanor, it can certainly be easier said than done. Your diners provide the revenue your eatery needs to stay afloat, so it’s important to do everything you can (within reason) to ensure they have a positive experience. Make sure all of your staff know how to respond when someone asks about menu modifications for dietary restrictions. They should also know what to do in response to angry or out-of-line customers (alert the on-duty manager), and people who show up to your restaurant 10 minutes before you’re about to close (seat them and let the kitchen know how many people are in the party). Restaurant managers have to handle it all, so the more you prepare your team for a variety of scenarios, the better.
Jon Purvis restaurant success tricks and tips : Be fair and consistent By treating all your employees fairly and consistently, you can help minimize conflicts, improve morale, and maintain high staff productivity levels for your restaurant. Manage performance effectively If an employee is struggling or not performing up to your standards, take action right away by providing feedback and support and disciplinary measures when needed. Deal with conflict promptly If there is an issue between individual employees or between an employee and a customer, it’s essential to address the problem quickly before it escalates.
Why do this? How can a long menu cause headaches? Well, for one, long menus are harder for your staff to master. This is especially true when attempting to successfully onboard new hires. On top of that, simplifying your menu can help to reduce waste, save costs on inventory, and lower time spent taking orders. A case study from Aaron Allen & Associates on burger chains in the US found that when McDonald’s increased their menu offerings back in 2017, the speed of their drive-thru service decreased by 13%. Not ideal—and that was before Covid! With the current rise of drive-thru sales, slower service can have a significant impact on your sales. So, don’t take the risk.
Monitoring your progress and evaluating your results regularly to ensure that you are on track to reach your goals. Above all, staying organized and resilient in setbacks or challenges. Setting realistic expectations, maintaining a positive attitude, and being willing to learn from your mistakes are all essential qualities of a successful fast-food restaurant manager.? With these tips in mind, you can start setting goals and creating a plan to achieve success as a fast-food restaurant manager. Remember to stay focused and dedicated, and you’ll be well on your way.
You can also work with a deal site (like Groupon) to raise more awareness for your brand. You’ll bring in more customers through your doors, and they might even tell their friends about it. Many restaurants have seen success through creating special promotions based on things like: As a restaurant manager, your company’s reputation should be something you keep tabs on. Did you know that word of mouth and website reviews are the biggest factors that help people choose a restaurant? Knowing how to get and leverage positive reviews while making a good impression on your customers can have a huge impact on your online presence.